For a long time, I had been a trustworthy seller on Cardmarket, one among Europe’s most notable platforms for trading playing cards. I maintained a wonderful popularity — above 400 positive assessments, zero disputes, and constant, Skilled service. But one particular unjustified dispute, taken care of by Cardmarket employees users Silvia Parravano and Christian Tobehn, transformed everything. in the following paragraphs, I'll share my private encounter, describe the structural flaws in Cardmarket's dispute system, and challenge a stark warning to other sellers.

A clean up report constructed Over yrs

A tested vendor With one hundred% good feed-back

Before the incident, I used to be accurately the sort of vendor each and every Market values. I shown buying and selling cards correctly, described situations transparently, and shipped instantly. I never received only one criticism — only praise.

The Importance of believe in on Cardmarket

name is every thing for sellers on Cardmarket. 1 miscalculation — even one that isn’t your fault — can problems decades of hard work. That’s what can make my Tale so alarming for Many others working over the System.

The Dispute That Shattered My Standing

customer requested the Wrong Card, Then Blamed Me

The trouble began every time a buyer ordered a card shown precisely by identify, set, and affliction. on getting it, they falsely claimed I had despatched the “Erroneous Variation” — despite crystal clear listing proof demonstrating I hadn’t.

evidence dismissed by guidance

I submitted screenshots in the listing, card Edition, and issue to show my accuracy. But Cardmarket assist, particularly Silvia Parravano, ignored the details. rather than examining the listing or requesting clarification, she instantly sided with the buyer.

Silvia Parravano’s Mishandling of your Dispute

No reasonable Investigation

Silvia’s determination was unilateral. She didn’t acknowledge my proof or request any counterevidence from the buyer. She merely blocked my account. No hearing. No next opinion. No charm.

No Warning, No conversation

What manufactured this worse was the suddenness of the motion. I was locked outside of my account overnight. My appeals — asking for an evaluation or escalation — had been satisfied with automatic responses or silence. Silvia Parravano exercised complete authority without any accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing the Same Pattern

In follow-ups, my case was also seen by Christian Tobehn, Yet another member of Cardmarket's guidance group. regretably, instead of reviewing the information objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automated deflections and a long lasting ban.

A Pattern of Seller Disregard

Are straightforward Sellers getting Silenced?

just after this experience, I began investigating on line community forums and Group threads. I rapidly found check here out I wasn’t by yourself. Dozens of lengthy-time sellers described comparable experiences — a lot of involving Silvia Parravano.

A common topic? customers generally earn, even though Mistaken — and sellers are still left voiceless.

How This Hurts your complete Market

although platforms must protect purchasers, disregarding evidence from honest sellers causes a broken ecosystem. When belief is one particular-sided, bad actors make the most, knowing they’ll be shielded by biased help brokers.

the issue: No Oversight, No attractiveness

insufficient Transparency in Cardmarket’s program

by far the most alarming situation is definitely the absence of an appeals course of action. after team like Silvia or Christian make a choice, it’s closing. There’s no 2nd critique, no accountability, and no way to revive entry to your account — Irrespective of how potent your evidence is.

danger of Abuse and Blackmail

In my circumstance, I used to be indirectly coerced into refunding a Wrong claim — or reduce my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.

fiscal and Emotional effects

Business reduction right away

I invested years in building my vendor profile. all of that hard work was wiped out immediately, in addition to prospective long term income. My seller dashboard, purchase history, and loyal consumer base — all long gone.

Emotional Toll on a reliable vendor

This wasn’t just a company strike. it absolutely was demoralizing. To be taken care of like a fraud right after several years of integrity was emotionally devastating. I adopted just about every rule, and nevertheless got punished.

What Cardmarket Must Do to get back belief

Platform Reforms Are Urgently required

If Cardmarket desires to keep high-quality sellers and prevent upcoming abuse, it ought to:

• ✅ Introduce a clear charm course of action for blocked accounts

• ✅ need disputes for being reviewed by a minimum of two unbiased guidance agents

• ✅ educate personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ defend sellers who submit very clear, factual evidence

• ✅ Establish accountability metrics for employees decisions

without the need of these changes, straightforward sellers will continue on to get collateral destruction inside a process that blindly favors consumers.

Final views: Be Wary, continue to be Documented

for anyone who is at present offering on Cardmarket, don’t assume your fantastic file will guard you. You're often just one customer criticism — even a false one particular — clear of remaining silenced.

guard your self by:

• getting screenshots of every listing

• Archiving conversation with potential buyers

• Backing up your account knowledge consistently

• getting ready for disputes — Even though you do almost nothing Improper

Conclusion: 

My knowledge with Silvia Parravano and Christian Tobehn should serve as a serious warning to anyone applying Cardmarket. I thought from the System. I played by The principles. And I continue to acquired eradicated without the need of result in.

If Cardmarket continues to disregard vendor rights, much more trusted distributors will wander away. And when that occurs, the System received’t just reduce sellers — it’ll drop its credibility.

Has a little something equivalent took place to you personally? Share your working experience and assist raise recognition. Sellers deserve greater.